In some cases, an order can be changed after it's been submitted. Call Xerox Direct at 866-719-4863 and select option "3" to speak with a representative.

First, we'll get an authorization and hold the funds on your card. You will then see the actual charge on your card approximately 1–2 days after your order ships.

If you are signed in, your recent orders will be displayed in Your Xerox Direct side bar on the right side of the page. If you are not signed in, you can check your order status by entering your order number and email address.

Orders placed for in-stock items will generally ship the same business day if placed prior to 5:00 PM Eastern time. Delivery timeframe depends on the shipment method chosen. There are three shipping choices:

• Standard Shipping (Ground): 3–7 business days
• Second-Day Air Shipping: 2 business days
• Overnight Air Shipping: 1 business day

Shipments to Alaska and Hawaii are by air only, and may take up to one extra business day. Items may be shipped by a variety of carriers and orders may be split to expedite delivery. There is no increase in the shipping and handling charge for a split shipment.

Please expect to receive refurbished quipment within 5–10 business days.

Shipping charges are calculated based on the shipping method you choose and the value of your order. Items ordered may be split into different shipments to expedite delivery. Split shipments do not result in additional costs.

Yes, you'll receive a shipment confirmation in email. Be sure to save this email for your records, as it will include your order number, order details, and shipment tracking information.

Once your order ships, we'll send you a shipment confirmation. This shipment confirmation email will contain a tracking number that you can use to check the progress of your shipment.

If a product arrives damaged, please refuse the product upon original delivery attempt. If damaged products are accepted from the carrier, the damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Xerox Direct (866-719-4863) immediately to arrange for a carrier inspection and a pick up of damaged products. Timely receipt of this information is necessary for Xerox to file a damage claim.

At Xerox, we value our relationship with you and want to make sure that you are satisfied with your purchases. Under our return policy, products purchased at Xerox Direct that are unopened and undamaged may be returned for credit within 30 calendar days from original invoice date for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees of up to fifteen (15) percent. Refused shipments of valid orders may also be subject to restocking fees.

Complete the password recovery form, located in the sidebar to the right. A new password will emailed to the address in the account.

Sign in to your account to view your order history.

Please log in using our custom stores portal (also located under Your Xerox Direct).

For customers who have always shopped with Xerox Direct, please use your Xerox Direct account. If you've previously shopped at Xerox.com, please use that account. You may login for either account under Your Xerox Direct. If you have a custom store, login via the custom store portal.

Our sales team is happy to negotiate enterprise and group buy contracts. Please contact our team to learn if your needs are best met through a custom store.

Hours: M-F, 5AM - 5PM PT
Phone: 866-719-4863
Email: sales@xeroxdirect.com

Xerox Direct Concierge is a free and convenient way to get the printer supplies you want, right when you need them.

We developed Xerox Direct Concierge based on feedback from customers who were frequently running out of supplies, and as a result were requesting expensive expedited shipping. We understand how important printing, copying, scanning, and faxing are to your daily operations and that running out of supplies can result in business disruptions. Because of this, Xerox now offers a proactive, easy-to-use solution for supplies fulfillment – Xerox Direct Concierge.

In addition to the peace of mind and convenience you receive as a member of Concierge, you'll also be eligible for exclusive discounts and promotions available only to Concierge members.